Privacy policy.
Talisa Thiering Lactation Consultant
Operated by: Talisa Thiering, International Board Certified Lactation Consultant (IBCLC)
Effective Date: 1st July 2025
Location: Based in Newcastle | Offering In-Person & Telehealth Consultations
1. Overview
Your privacy is important to me. This Privacy Policy outlines how I collect, use, store, and protect your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using this website or accessing my services, you consent to the practices described in this policy.
2. What Information I Collect
The types of personal and sensitive information I may collect include:
Full name, contact details (email, phone, address)
Baby’s name, date of birth, and birth details
Medical history relevant to breastfeeding or chestfeeding
Feeding concerns and care goals
Medicare/private health details if applicable
Payment and invoicing information (note: no card details are stored)
3. How I Collect Information
Information is collected directly from you when you:
Make a booking via the website or contact form
Attend a consultation (in-person or via Telehealth)
Fill out intake or follow-up forms
Communicate via email, phone, SMS, or video call
In some cases, information may be collected from other healthcare providers with your consent.
4. Why I Collect Your Information
I collect your information to:
Provide safe and effective lactation care
Understand your individual needs and health history
Maintain accurate clinical records
Communicate with you regarding your care
Invoice for services or provide receipts for rebates
Comply with legal and professional obligations
5. How Your Information Is Stored
Your information is securely stored in password-protected digital systems and/or encrypted platforms compliant with Australian privacy legislation.
Paper notes (if used) are stored in a locked location and digitised when possible
Video consultations are not recorded
Any emails or messages are stored securely and only accessed by me
6. Sharing of Information
Your information will never be sold or shared for marketing purposes.
I may share relevant information with:
Your GP, midwife, child health nurse, or other healthcare providers — only with your express consent
Legal authorities, only if required by law or in cases of safety concerns (e.g., risk of harm to you or a child)
7. Telehealth & Electronic Communication
If you choose to use Telehealth or email/text for communication, you acknowledge:
These methods, while reasonably secure, may have some privacy risks
I take all reasonable steps to ensure your information is protected during digital communication
8. Accessing and Updating Your Information
You have the right to:
Request access to your personal information
Request corrections if any details are inaccurate or outdated
Requests can be made in writing to talisa.ibclc@hotmail.com and I will respond within a reasonable timeframe, usually within 14 days.
9. Data Retention
Client records are retained for a minimum of 7 years, or until a child turns 25 years of age (whichever is longer), in accordance with Australian health record legislation. After that time, they are securely destroyed or permanently deleted.
10. Website Analytics & Cookies
This website may use cookies or analytics tools (such as Google Analytics) to improve user experience and understand how the site is used. This data is anonymous and not linked to your identity.
You can adjust your browser settings to disable cookies at any time.
11. Policy Updates
This policy may be updated occasionally to reflect changes in regulations or services. The most current version will always be available on this page.
12. Contact
For privacy-related concerns, questions, or complaints, please contact:
Talisa Thiering
Email: talisa.ibclc@hotmail.com
Phone: 0401568477
Website:
www.talisathieringlactationconsultant.com
If you’re not satisfied with how your concern is handled, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.